Freelance Friday

Service and Reliability

There are four defining characteristics to a business; quality, price, reliability and service.
As in any other business, service sets you apart, keeps the client and relationship happy and justifies your cost. In freelancing service takes four main forms:

General Relations
This means the quality of your face to face relations, your phone conversations and your emails. It means being approachable, affable and easy to get along with. It means taking an interest in your client and their business above and beyond the job. It means being someone they want to work with.

Accessibility
Clients want to be able to get in touch with you. There is nothing worse than not being able to get a hold of a person in a critical moment, so make sure you are available by phone, email, internet chat and possibly even at your business address. Different types of work will entail different levels of accessibility in terms of after hours, but all freelancers should be available during business hours at the minimum.

Occasionally Over-delivering
Over-delivering on a job means going the extra mile for a client, it might be an extra feature in a software job, an extra application of their graphic identity, or some written copy they needed but didn’t ask for. It is work that when delivered makes the client feel they are being taken care of and that you have their best interests at heart.

Saving the Day
In freelancing you will often get the chance to save the day for your client and I recommend taking advantage of these opportunities when they come up. It occurs often for a freelancer because your client will often have their own client that they are working for, and all clients have deadlines. So when your client comes to you with an emergency deadline that no-one else can handle, it looks great if you can produce results at that critical moment.

http://freelanceswitch.com/start/a-comprehensive-guide-to-starting-your-freelance-career/

Tip of the Day

Dressing for Success

your office has a written dress code, your problems are solved, and you can dress cookbook-style. If necessary, go shopping with the dress code in hand and pluck appropriate stuff from the rack.

For men, traditional attire includes:

—A button-down shirt.

—Polished black shoes.

—A blue, black or gray jacket.

—Slacks that complement the jacket.

—You can't go wrong with a conservative tie.

—Don't forget the socks. buy two dozen pairs of identical black or blue socks so you can pluck two at random from your drawer each morning and always have a match.

For women, the traditional look includes:

—A skirt that hits just above the knee, slacks and perhaps pantsuits.

—Simple jewelry.

—Just a hint of makeup. Skip the perfume, especially during a job interview or the first few days at a new job.

—Polished flats or moderate heels.

—Sweaters.

—Pantyhose may be the office standard. Ask.

Keep an eye out for regional differences; what's standard in the Northeast may be seen as stuffy and impractical in the Southwest.

http://www.forbes.com/2006/04/11/office-dress-codes-cx_sr_0411officedress.html

Work Abroad Wednesday

Staying Healthy During your work abroad

Visit a doctor before you leaving
The first thing you may want to do is consult a travel doctor 4-6 weeks before you go abroad to get the appropriate vaccinations and medications, if necessary. The Centers for Disease Control and Prevention (CDC) is a great resource for getting all the information you need about travelers’ health.

Before you go overseas, contact your destination country’s Embassy to get a list of English-speaking doctors in the areas to which you will be traveling. That way, if you do get sick, you will be able to get treated even if you don’t speak the local language. You should also make sure you are covered by international health insurance and always carry your insurance information with you.

You should bring any medications with you that you are currently taking as your prescription medication may not be available or could be very expensive. Call your airline to ask how much of the medication you can bring. You should also get copies of your prescriptions to take with you.

Pack a first-aid kit
Put together a small bag filled with specific items you may not be able to find abroad. Your first-aid kit may include the following: prescription medications such as anti-malaria pills (carry copies of prescriptions), anti-diarrheal medication,sunscreen, hand sanitizer, pain relievers, antihistamine, antibiotic ointment, band-aids, mosquito repellant with DEET, Germol. You may also want to spray your clothing with a special repellant and sleep with a mosquito net if you are going to a place with a high risk of malaria.

Eating food overseas
If you’re not sure how your digestive system will react to eating different types of food, start taking acidophilus supplements about two weeks before you go. Acidophilus is a probiotic that aids in digestion. You can take one before each meal.

Once you are abroad, only eat food that is fully cooked and avoid food from street vendors. In developing areas, only eat fruit and vegetables that you can peel yourself and avoid salads.

Drinking water overseas
Do not drink tap water or fountain drinks in developing areas. Pass up ice at restaurants unless you know the water has been filtered. Don’t brush your teeth with tap water and, when you bathe, avoid getting the water in your mouth.
At the same time, you must stay hydrated, especially in hotter places you may not be used to. You should carry bottled water with you wherever you go.

Other risks
Avoid touching animals, unless you are in a program dealing with wildlife or helping stray animals. In these cases, always abide the rules of the project to avoid getting infected.


http://interexchangeworkingabroad.wordpress.com/2010/06/03/top-5-tips-for-staying-healthy-during-your-working-abroad-program/

Tip of the Day

Career Advancement Tips

Apply Yourself
A great idea alone will not succeed as much as a good idea with great effort. Thomas Edison did not invent the light bulb with a single stroke of genius, but rather with consistent applied effort to test, study the results, and try again. Inspiration springs from busy hands and busy minds. Keep challenging yourself, keep applying yourself, and you will amaze yourself.

Some people allow themselves to be limited by accepting lower expectations or making minimal commitments, but not you. You have talent, skill, and experience that make you unique. As you apply your talents, you will learn more about how to use your skills. Like a professional athlete or an artisan, consistently exercising your talents will not exhaust them, but rather make them even better. Surprisingly, the more that you do, the more that you are capable of doing. You do not need to wait to be challenged, or wait for responsibility to be thrust upon you. Rather, set very specific goals for yourself and apply yourself to attain those goals. Every achievement will build more confidence, more excitement, and more desire.

Helpful
If you want to get ahead, hone your personal skills, but keep constant attention on opportunities to help those around you to succeed. It may seem contrary to think that building personal success is predicated on supporting the success of the people around you, but it is a fundamental truth. Some people call it Karma, and some people call it common sense. The way that you treat your peers, your partners, your customers, and your coworkers will all come back to you.

Ethics
Act with integrity. Regardless of what position you have or what you do, ethical behavior is critical to your personal success. Integrity is built on ethics and is the cornerstone for credibility. If you can be trusted, then your commitments can also be trusted. Customers are reluctant to make purchases, even at discount prices, from an individual or an organization that does not have a reputation for ethical behavior. Why is this so? How can a good price commitment be trusted if the quality, commitment, or integrity of the individual or organization can not be trusted? By contrast, if the individual or organization can be trusted and continually demonstrates a commitment to ethical behavior, then isn't it more likely to have confidence in a good offer? The same logic applies to customer service, finance, and even management.

http://www.executiveblueprints.com/tips/080224_getahead.htm

Mentoring Monday

Tips for being a great mentor

Encourage Your Protégé to Communicate Openly:
He/she might see you as an intimidating authority figure; it may take time for him/her to open up to you. If after your third or fourth meeting you still feel like your protégé is hesitant about speaking up, try asking him/her some tough questions to encourage breakthroughs in conversation, possibly questions about their views or passions.

Set Firm Guidelines and Expectations from the Beginning:
Determine how frequently or infrequently you will meet. You should have
a specific idea about what the person hopes to gain from the relationship, and he should know what you are hoping to accomplish. Find out what skills your protégé wants to develop.

Provide Clear Performance Measures: This way, your protégé can chart his/her career progress. Follow up with him/her the next time you meet.

Practice Active Listening:
Don't dominate the conversation; be an engaged listener and respect what your protégé has to say.

Be patient:
Building trust takes time. A young person may not show it at first, but your help may
be just what is needed. Be persistent.

Praise is power:
A word of praise in a critical world works miracles in the life of a student.

http://www.uccs.edu/~mosaic/mentortips.pdf

Freelance Friday

Delivery and Time Frames

When a client pays you to do a job, it is your responsibility to do not only a good job, but also to do it on time. In fact the quality of the job and the efficiency with which you do it all are almost equal in the sight of many clients and you will get an extremely high reputation if you always deliver on time. In business most people want something they can rely on, even if it means sacrificing some level of quality. Of course having the highest quality work delivered on time is even better!

Determining when work is due must happen at the beginning of the job. For this reason it is a good idea to do some form of scoping to determine what the job entails. This is more important in some fields of work than others; in particular software and programming often require very in-depth analysis before work commences.

Once you have a good idea of how much work there is to be done and you and your client have agreed upon its nature it is time to provide delivery dates and time frames for the work. These milestones will usually have deliverables for the client to inspect and can include payment schedules as was discussed previously.

After committing to a schedule it is absolutely imperative that you stick to it. I cannot stress how important delivering on time is and how much repeat and referral work it will get you.

http://freelanceswitch.com/start/a-comprehensive-guide-to-starting-your-freelance-career/

Tip of the Day

Keep your resume up to date


You never know when opportunity will knock. Even if you aren’t actively job searching, your resume should always be ready to go so you don’t get stuck making last minute updates.

Your resume is one of the most important documents you have to offer so you don’t want to rush it or ignore it for years on end. If you haven’t looked at it since starting your current job, pull it out, brush off the dust, and add the relevant information. If you’re not extremely proud of it, keep working. Your resume is no place to slack off. Now—while you’re not in a panic searching for a new job—is a great time to work on it.

You never know when the perfect position will open up and you’ll want to jump on it immediately. If you’ve been proactive about keeping your resume updated, you’ll be ready to pounce.

http://www.ibtimes.com/blogs/articles/25441/20110331/5-simple-career-management-tips-everyone-should.htm

Work Abroad Wednesday

Make New Connections before working abroad

You want to make your new connections as diverse as possible. Don’t restrict yourself to your own field or your own profession. Get to know people from all walks of life, all ages and all backgrounds.

You never know who may have the information or the contacts you need. You never know who will come up with the genius suggestion or the fresh perspective (“Hey, did you know about this? Sounds right up your alley”) that will lead you straight to your dream occupation.

Besides, folks who work outside of your own field have no reason to feel threatened. You’re not directly competing with them, so they can give freely of their advice and support. By contrast, those in your field may be less forthcoming with help… just in case you end up going after their own job!

http://www.winningaway.com/looking-for-a-job-abroad-5-tips-to-start-off-on-the-right-foot/

Tip of the Day

Smart Career Tips

1. Look out for "number one."
Take responsibility for your own career development. Many large organizations have scaled back on training and development--a common outcome of the economic downturn--and small companies can rarely provide significant support.

2. Be strategic.
Have a long-term career strategy or, at the very least, a sense for where you’re headed. Ask yourself, “What do I really want to do?” or “Where do I see myself in five to ten years?”

3. Work in step with your company’s goals.
Connect the dots from your role to your company’s vision and key objectives. How does your work align with the organization’s goals? What can you do to maximize your contributions?

4. Be customer-centric.
Whether your customers are internal or external, know their wants and needs, and be fervent about meeting them. Bring the voice of the customer into your day-to-day work and let it enhance your decisions and deliverables.

5. Collaborate.
Working with and through others is requisite to innovating, creating, and producing business results. Adopt a mindset for teaming and collaborating, and put it into daily practice.

6. Hone your communication skills.
Communication skills can make or break careers. Pick one area that needs your attention--considering skills such as listening, presenting, influencing, persuading, or distilling a message--and commit to improvement.

7. Cross over functionally.
Many successful executives have risen through the ranks by taking cross-functional roles, such as moving from finance to sales or from marketing to IT. Follow their lead, and you can grow your skills, your network, and your political capital.

8. Expand your experience.
Volunteer for special projects or assignments that are outside your everyday role. Discuss your goals with your boss, an HR representative, or a senior leader, and ask for help in finding opportunities to broaden your experience base.

9. Find a guide.
Mentors can serve as influential role models and provide important guidance for your career. Reach out to a potential mentor within your company or industry, and see if he or she would be open to mentoring you for a specific purpose and timeframe.

10. Network--now.
The best time to increase your network is today. Starting now, get involved in groups such as professional associations, charitable organizations, or even sports leagues. Step into leadership roles, and make your expertise known.

11. Specialize.
Today, companies look for specialists, not generalists. Develop a personal brand, distinguish your skills and strengths, and determine how to best market yourself.

http://monster.typepad.com/monsterblog/2011/01/11-smart-career-tips-for-2011.html

Mentoring Monday

Tips on Mentoring Students


Develop and Sustain Trust
To be an effective mentor, you must establish a line of communication and build a solid foundation of trust. One of the easiest ways to build trust is to be consistent and keep promises, even if the student does not. Let him/her know that you are there for him/her and what he/she tells you stays in confidence between the two of you.

Be a Friend
A mentor is not the student's substitute parent, guardian or an authority figure. Leading by example, a mentor should inspire his/her student to make good, solid decisions and allow his/her student to form his/her own opinion rather than preach personal values and morals. Criticizing his/her actions or shared opinions puts distance between the mentor and student, stifling the flow of communication. Focus on establishing a bond, a warm friendship.

Be Positive
A few encouraging words can lift the self-esteem of a young person. When helping a student with schoolwork or discussing grades, find a positive aspect to build on before tackling challenging issues or negative marks. Building his/her self-confidence is as important as assisting with fractions and ratios. Asking the student to explain his/her solution to an academic task is an example of how to build self-confidence because it allows the student to show off his/her knowledge of a particular subject.

http://www.ehow.com/list_7623745_tips-mentoring-students.html

Freelance Friday

Recognizing Trouble clients

Not all clients are the same, and with experience you will find you become adept at recognizing clients who may be troublesome later on down the track. Here are a few potential tell-tale signs

1.Clients who are overly protective of themselves.
Sometimes you will get clients who ask you to sign lots of legal documents, such as non-disclosure agreements; terms of supply agreements; contracts and so on. Generally speaking these are not a bad idea with a lot of careful reading that is; however over time it has been my experience that clients who are worried about being ripped off tend to start thinking they are being ripped off.

2.Clients who ask a lot of questions about whether they will need to pay for things if they don’t like them.
This happens a lot in the design business, a client will say something like “What happens if I don’t like the logo designs you do, do I still need to pay for them?” This shows the client does not value your time, does not trust your service, and almost always means they will be hard to deal with.

3.Clients who say they just had a very bad experience with the last writer/developer/designer.
Sometimes they really have had a bad contractor, however sometimes they were the problem themselves. This is a bit like people who seem to always have bad relationships; when you look carefully often the common factor in all their relationships is them.

Paying attention for these and other warning signs may help you to protect yourself against trouble in the future.

http://freelanceswitch.com/start/a-comprehensive-guide-to-starting-your-freelance-career/

Tip of the Day

Dressing For Success

Rules for Casual Dress at Work
Although in theory most people love the idea of not having to wear a suit to work, they are often confused by the casual dress policies some employers have instituted over the last few years. Here are some simple rules:
•Casual doesn't mean sloppy. Your clothing should still be neat and clean.

•You can't go wrong with khakis and a sport shirt or a nice sweater.

•If you are going to a meeting or making a presentation, professional attire may be in order.

Dressing for a Job Interview
In addition to following the general rules for dressing for work, heed this advice when you go on a job interview:

•Adhere to the employer's dress code: find out whether it's formal (suit and tie) or casual by asking around or by observing employees arriving for work.

•Dress slightly better than you would if you were an employee. For example, if the dress code is very casual, you should take it up a notch.

•Cover up tattoos and remove body jewelry until you know whether they are acceptable at that particular workplace.

http://careerplanning.about.com/cs/dressingforwork/a/dress_success.htm

Work Abroad Wednesday

Benefits of working Abroad

Earn and save money
Traveling is expensive. However, finding time to work will keep you from draining your bank account. In working, you will be able to provide for your needs while overseas and even save money. This will assure that you will not return home with an empty pocket.

Aquire new skills
A fatter bank account is not the only thing you may gain while working abroad. It will also be a great opportunity to learn new skills. Different countries offer different jobs of all sorts, from teaching English to picking strawberries. You may find yourself trying out your luck in odd jobs and in the process learn new things.

Be Independent
Away from your families and friends, you will have no one to depend on but yourself. Being able to live and survive overseas is an achievement that will hone your independence. It is wise to expect the problems and trials you will experience along the way as you struggle in a foreign land. Look at it in a positive light, as it will make you stronger, wiser, and generally a better person.

Broaden your horizon
Travel will expose you to a different culture, different language, and different people. In short a totally new way of living.

Improve your resume
Working abroad will give you an edge over other applicants. In this age of globalization, employers prefer applicants that have overseas working experience.


http://www.blogger.com/post-create.g?blogID=8377101709673517492

Tip of the Day

Interview Tips

1. Thoroughly research the job and company. Try to know as much about their product(s) and services as you can. Preparation will make you feel confident and you won't be nervous if you are asked specific company-related questions.

2. Be prepared to describe your Strengths and Weakness.

3. Maintain eye contact. It shows that you are focused and confident.

4. Demonstrate interest and enthusiasm about the company.

5. Dress professionally. "Professional" can be interpreted in many ways these days. Basically, whether the company's style requires a suit or is laid back, make an effort to look presentable. It REALLY matters.

6. Try to respond to questions within 60 seconds. You don't want to give very short answers but lengthy responses will make the employer lose interest and you might lose your own focus.

7. Listen and respond to answers directly. If you are unclear about a question, ask for clarification.

8. Be prepared to discuss how what you've done in the past will affect how you'll perform in your future position. Give examples that show your value.

9. Ask questions. Sharp questions show that you are proactive and want to make sure that this company is the right place for you.

10. Bring an extra copy of your resume.

11. Send a thank you note within two days of the interview. Express your interest in the position and thank the interviewer for his or her time.

http://www.jobsearch-in-canada.com/12_tips.html

Mentoring Monday

How to be a good Mentor

Teach by Example
A mentor's focus should be to help a less experienced person acquire the knowledge and character needed to meet his or her goal. They provide opportunities for growth and new experiences.

Counsel the mentee wisely
Provide the benefit of your knowledge and experience keeping in mind that because of unique personalities every situation is different. However, an explanation of how you handled certain situations can get the mentee thinking about how to solve their own problems.

Offer encouragement
Most people become stagnant out of fear. Fear of failure, fear of success and fear of something different. The mentor will need to encourage the mentee and help them over self-doubt.

Encourage professional behavior and confront negative behavior
Teach the mentee how to dress and act professionally. Teach him or her social graces and proper etiquette. When the mentee performs poorly or act badly, call them on it - in private. But as a mentor, you must let them know when certain actions are unacceptable.

Challenge the mentee
To encourage growth, you must challenge the mentee. Give them opportunities that they would not normally have at their level. Be with them throughout the project to make sure it is going well. At the end, publicly acknowledge their contribution, if appropriate.

http://www.ehow.com/how_4513054_be-good-mentor.html

Freelance Friday

Freelancing your Expertise

Let Freedom Call
Freelance doesn't start with the word "free" for nothing. Freedom is a major perk of freelancing. As a full-time freelancer, you'll work when you want. You can take vacations when you want, for as long as you want. Weekend getaways won't have to be confined to weekends, and business suits are mostly a thing of the past. There's no boss breathing down your neck, nagging you.

The best way to ensure your freelancing future is to offer a service you know people want. Just because you'd like to do something doesn't mean that there's a readymade market for it.

Don't Quit your day job just yet
A good rule of thumb is not to give up your day job until you have between six months and one year's worth of savings, more if you're the sole support for your household.

Of course, moonlighting while working for your current employer can be tricky-especially if you're freelancing in the same field.

Generating Business
As in any business, your freelancing career is only as strong as the sales you make. Finding clients is the number-one challenge for any freelancer just starting out.

1.Develop a portfolio to demonstrate the scope of your skills.
2.Tell everyone you know--colleagues, friends, family, neighbors--about your new freelance gig.
3.Join professional organizations--online or in the community--that serve your field.

http://www.entrepreneur.com/startingabusiness/businessideas/article79088.html

Tip of the Day

Tips to Career Success

Set goals
Be clear on where you would like to go with your career and formulate a 1, 3 and 5 year plan to get there. Set realistic milestones and targets, take inventory at frequent intervals and update these plans regularly.

Work on your interpersonal skills
Treat others as you would like to be treated - manners, respect and generally courteous behaviour travel a long way in the workplace.

Develop a reputation as an expert in your field
Seek to become known as a true professional, a star player, someone who goes an extra mile in his/her job and who is a genuinely invaluable resource in a particular area. A reputation as an outstanding performer is your best asset in negotiating raises and promotions.

Be passionate about what you do
The best way to excel is to be genuinely passionate about what you do. Enthusiasm is both visible and infectious and you will find others in the organisation as well as clients naturally gravitating towards you as your eagerness and passion for your job makes itself known.

Look the part
The most accomplished professionals are not necessarily the best dressed but good grooming and professional attire do convey the image you want to portray and leave an important lasting first impression.

Be a team player
Today's workplace necessitates being a teamplayer and working well with others. Be co-operative, eager and always willing and prepared to pitch in to make a project succeed.

http://www.bayt.com/en/career-article-1301/

Work Abroad Wednesday

Things to research before you plan to leave

Housing
Think about what type of housing you want to live in. Do you want the comforts of home, such as air conditioning, TV, and a washer and dryer? Or would you rather live as the locals do?

Transportation
What is the transportation like in your new country? How will you get around, especially from your home to your new job? You should also consider how much plane tickets from your home country to the country you’ll be working in will cost.

Money
It’s important to note the conversion rate from the currency of the country you’re moving to.Are ATMs available? Will your credit cards work?

Communication
How will you communicate with your friends and family back home? Can you get a cell phone and/or the Internet?

Visas
Learn what the Visa requirements are. How easy is it to obtain a Worker’s Visa? If you don’t get a Worker’s Visa, how often do you have to leave the country? Will the company you work for pay these expenses?

Cultural Differences
Every country is different, and so are their citizens. Be aware of how people interact in your new country. What kind of lifestyle are your new coworkers used to living?

Medicine
If you’re not going to get insurance through your company, you should look for insurance specific to your country. Some insurance providers have worldwide coverage; however, they may be pricier.

http://www.choosewhat.com/blog/working-abroad-tips-beginning-your-journey

Tip of the Day

Job search Tips

Be Prepared. Have a voice mail system in place and sign-up for a professional sounding email address. Put your cell phone number on your resume so you can follow up in a timely manner.

Be More Than Prepared. Always have an up-to-date resume ready to send - even if you are not currently looking for work. You never know when an opportunity that is too good to pass up might come along.

Get Help. Utilize free or inexpensive services that provide career counseling and job search assistance such as college career offices.

Create Your Own Templates. Have copies of your resume and cover letter ready to edit. That way you can change the content to match the requirements of the job you're applying for, but, the contact information and your opening and closing paragraphs won't need to be changed.

Use Job Search Engines. Search the job search engines. Use the job search engine sites to search the major job banks, company sites, associations, and other sites with job postings for you.

Time Savers. Strapped for time? Consider getting help writing or editing your resume.

References Ready. Have a list of three references including name, job title, company, phone number and email address ready to give to interviewers.

Use Your Network. Be cognizant of the fact that many, if not most, job openings aren't advertised. Tell everyone you know that you are looking for work.

Don't Stop. Don't limit your job searching to the top sites like Monster or CareerBuilder. Check the smaller niche sites that focus on a particular geographic location or career field and you will find plenty of job listings.

http://jobsearch.about.com/cs/jobsearchhelp/a/jobtips.htm

Mentoring Monday

10 Key points for the Mentoree

1. It's your job, not theirs. The focus of mentoring is on you, the mentoree. Therefore, don't expect your mentor to do all the work. His or her role is to facilitate your development, not do it for you. Take the initiative and follow-up on agreed upon goals.

2. Think commitment, not lip service. Regular, ongoing contact is one of the most important building blocks for successful mentoring. Agree with your mentor to meet on a regular and ongoing basis and avoid canceling appointments.

3. Show up for the relationship. Be prepared before your meeting with anything agreed upon and with an issue to discuss that's important to you.

4. Give back and get more. Mentors don't usually ask how the mentoree has benefitted from the relationship. Take the time to share examples and to say "thank you" on occasion, and you'll often find that the mentor will give more without your having to ask.

5. Keep expectations realistic. Unstated assumptions or expectations can easily derail a relationship. To avoid this, you and your mentor should both discuss your expectations of each other and the relationship.

6. It's risky, but it's healthy. A mentoring relationship is not meant to make you comfortable with where you are. It should challenge you both professionally and personally. This can't happen unless you're willing to take risks.

7. Be yourself; we already have everybody else. You needn't act exactly like your mentor. You are a unique person. Recognize your uniqueness and resist the temptation to clone your mentor. This is especially important when considering diversity initiatives.

8. Don't be afraid of your mentor's silence. You're in a mentoring session and you seem to run out of things to say, and your mentor isn't helping because all she or he is doing is keeping quiet. This is a good thing! Your mentor's silence is inviting you to probe more deeply into what is on your mind, and it's an opportunity to share more deeply in the relationship.

9. The elephant will crush you. Don't sit with an issue that you should discuss with your mentor; otherwise, it will severely impact and could derail your relationship. If something is not working in the relationship, chances are your mentor is feeling similarly, but neither one of you is taking the responsibility to deal with it.

10. Pass it along. Since you're enjoying the mentoring experience, give back by becoming a mentor to someone else. Whether it's a peer, a subordinate, a family member, share with others so that what your mentor has shared with you gets passed along through you.

http://www.management-mentors.com/resources/april-2009/

Freelance Friday

Maintaining Good Customer Service


Always Offer Top Quality Service
No matter how nice of a business owner you are or what credibility you have gotten even being the best in your sector, if you fail to offer top-quality services it will diminish the rate of business offers you get from your clients. Therefore, It is very vital to always offer top quality services so as to keep your client from coming back for more business transactions and refer you to more clients.

Contact with Clients Is Beneficial Should Job Related Changes Be Needed
It is also a good idea to maintain contact with your clients as it keeps the line of communication open should any changes be needed to the job which you are completing for your customers. In addition, this will gives your client rest of mind and assurance that they are dealing with a transparent and honest freelancer that can be contacted at any time they feel it is necessary to discuss changes with you.

Make Conversation with Your Clients
Really it is quite essential to discuss business matter clearly with your clients is as well very important to be open to other discussion aside business matters. By so doing will give your clients the motive that you are not just after the income you generate from them but care about their doing. It is always necessary that you speak less and listen more to your customers when you both are discussing.

Open Space for Comments
You can win a lot of clients with a very good service but if you don't seek for what they feel about your services, you could tend to loose some customers at some instance. Although, you might have done the necessary requirements to satisfy your clients but at some instance you just cant tell what your clients are expecting from you and what improvement they think could change your services for better.


http://ezinearticles.com/?Maintaining-a-Good-Customer-Service-for-Your-Freelance-Business&id=5057874